Writing an Award Winning Nomination
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Carefully review the customer service nomination criteria and attributes..
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Before you write your essay, think about why your candidate has gone over and above his job responsibility to meet the customer service criteria. List what is so unique about your nominee. List the achievements of the nominee in area of customer service. Include in your essay the impact of their service to others. Numbers are good too.
Include information about the nominee(s) using S.M.A.R.T.
Specific — Impacts the individual/team accomplishment had on the state, its customers, institution, divisions or citizens.
Measureable — Impacts the performance had on customer service. For example, cost saving, time saved, response time, cases handed, increases in customer service satisfaction and/or process improvements
Accomplishments — Achieved (description of what was achieved)
Results — What were the actual results of the action/program
Time frame — When did the action or series of actions occurred
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Your nominee is the best source of factual information. Your nominee will be glad to provide you with critical information and results driven statistics.
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Be creative. The beginning of your essay should introduce the nominee to the review committee. The committee does not know your nominee therefore a very brief job summary would be helpful. Your essay should encourage the reviewer committee to read it to the end. Don't be dull.
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The review committee is relying on your words to give them a positive, factual picture of your nominees' accomplishments. Do not exaggerate but do not undersell your nominee. Keep the review committee engaged and speak from your heart. Descriptive statements are good. Last but not least, keep it brief. Remember too much information or not enough information can reduce votes.
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Give one or two examples of the nominee's outstanding customer services. Include creative and factual information about the nominee that the review committee will remember. The review committee is reading many nominations and they all claim to have the best nominee.
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Proofread your essay. Grammatical errors and misspelled words distracts from the quality of the nomination. Avoid jargon, unexplained acronyms, and run-on sentences. To be helpful to the reviewer use bullets points when appropriate.
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You are truly a special colleague to prepare this essay. Your nominee will thank you for it. This submission is an excellence example of great team work. Give yourself a pat on the back and enjoy the nomination process. Remember no self-nominations.
One last request, please encourage others to take part in the Customer Service Nomination Process
Thank you for the nomination!
